Call us on 0845 8030988 (Lines open - 7 days 10am to 6pm)
0% Finance available on orders over £1500
Exclusively Handmade in the UK
5 Year Quality Guarantee

Privacy Policy

Here at Lucy Willow, we're committed to ensuring that all your personal information that is collected is kept private and protected in accordance with the Data Protection Act 1998.

To enable us to create an account and process orders, we require the following:

New online customer

Those who have not yet created an account will be asked to supply an email address. You will also be asked to create a password in order to access this information in future. Address, telephone and payment details will be required when you reach the stage of making a purchase.

Existing online customer

Those who already have an account simply need to supply their email address and password to proceed.

Use of Information

We will not allow third parties to access your account or personal information. The information supplied simply enables us to provide the outstanding level of service you should expect of us.

We use the online registration details to make your shopping experience simpler and faster. We can also use it to send you regular emails detailing new products or promotions we are running that we feel may interest you.

In the future we may decide to make names and addresses available to carefully selected companies whose goods and services we believe may be of interest to our customers. If you would prefer not to receive such mailings please inform us when placing an order.

How we protect you

We protect your privacy in three ways:

1. Access to customer information is limited to those who need access for the performance of their job.
2. We use full login and password controls on our sales control system
3. All full time and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company.

Confidentiality and database access controls are reviewed periodically and updated as required in order to further protect your personal data.

If you are at all unsure about the personal and account information we are holding in your name, simply contact our customer services team using one of the following methods:

Email: enquiries@lucywillow.co.uk
Telephone: (+44) 0845 8030988

Cookies

As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive and can be used to track the patterns of behaviour of visitors to our site. These cookies do not store any personal details relating to you or your credit cards.

Security Policy

We believe that ordering online with Little Lucy Willow is completely safe. We guarantee that if any fraudulent transaction happens as a direct result of your placing an order with us, you will not lose out.

We use the very latest SSL (Secure Sockets Layer) encryption technology, this makes it extremely difficult for anyone else to decode.

Credit card details are not held on the Internet. Once the payment has been validated and approved details are deleted. This does mean customers will need to repeat their credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with us.

Copyright

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of Lucy Willow Limited. We will treat any infringement of these rights seriously.

© Lucy Willow Limited 2017.
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