There is much more to delivery than just moving boxes. At Little Lucy Willow we try to take the stress out of delivery. Here are a few things that we do to try and help.
Approximate lead times for delivery are given under each product item however as a guide, hand made to order furniture is delivered within 6-8 weeks from order and all other furniture we aim to deliver within 2-4 weeks. We don't like to keep you waiting if we can help it. Maybe, however, you are not ready to receive your items quite so soon no problem, just let us know and we'll put them safely aside until you are ready.
Delivery on all orders received over £500 to anywhere in mainland Britain is charged at a standard rate of £50. For orders under £500 the very most you will pay is £45. For deliveries outside of the mainland or international deliveries please contact us at firstname.lastname@example.org for a competitive quote. Where ever you are you can be sure we will get it there safely and promptly.
We deliver to the room of your choice and, for an extra fee, we can assemble your furniture and remove all the packaging. Very little assembly is required as apart from beds nearly all of our furniture is delivered ready assembled. It is hard work but we think you're worth it although we are extremely grateful if you can help us by making sure that driveways are clear for when our van arrives and removing any fixtures and fittings that may cause obstruction whilst carrying out your delivery. Important: Please ensure that for any large items ordered you have measured correctly to ensure a successful delivery not only in the room they are to go but also consider the access to the room in question (eg stairs). If you are in any doubt please contact us and we will try to help you.
We understand that you lead busy lives. This is why, particularly with larger orders, given some notice, we can try to deliver on a day that suits you. Early mornings and weekends are not uncommon and we will even call you to let you know when we are 30 minutes away or, heaven forbid, we are slightly delayed.
We understand that it is not always easy to make your choices from a pretty picture on our website (Please note that our showroom is currently dedictaed to our hand made to order children's furniture). That is why, for those just that little too far away, we offer a no quibble money back guarantee. When your delivery arrives and your items are unpacked, if you are not completely satisfied we simply put them back on the van and refund (or exchange) in full within 72 hours. Your happiness is our business and we would love you to purchase from us again. This arrangement does not apply to made to order items.
How often have you looked forward to receiving something only to find it damaged or not working. Well our skilled furniture craftsmen based at our UK manufacturing facility not only take great pride in what they do but equally instill a stringent quality control procedure to ensure that you receive your furniture in tip top condition. For all non UK made furniture every effort is made to check your items prior to delivery. Of course, we are only human and very occasionally one might slip the net but we always resolve the problem very quickly. Please take a moment to look at our testimonials or our product reviews.