About Us

Delivery

We dont want to sound like we are blowing our own trumpet but we honestly don't think we can be beaten on our delivery service. After all there is much more to delivery than just moving boxes. Why?.....here's 5 good reasons why.

Quick

Unlike many companies we (a) hold most of our products in stock and (b) operate our own in house delivery team. This means we can deliver very quickly. We don't like to keep you waiting if we can help it. Maybe, however, you are not ready to receive your items? No problem, just let us know and we'll put them safely aside until you are ready.

Free

Free delivery on all orders received over £500 to anywhere in mainland Britain. Even for orders under £500 the very most you will pay is £45. For deliveries outside of the mainland or international deliveries please contact us at enquiries@lucywillow.co.uk for a competitive quote. Where ever you are you can be sure we will get it there safely and promptly.

Flexible

We understand that you lead busy lives. This is why (particularly with larger orders), given a little notice, we can often deliver on a day and time that suits you. Evenings and weekends are not uncommon which means no unnecessary days off work or turning up while you are on the school run. We will even call you to let you know when we are 30 minutes away or, heaven forbid, we are slightly delayed.

Delivery Promise

We understand that it is not always easy to make your choices from a pretty picture on our website (although you are always welcome to visit our Manchester showroom). That is why, for those just that little too far away, we offer a no quibble money back guarantee. When your delivery arrives and your items are unpacked, if you are not completely satisfied we simply put them back on the van and refund (or exchange) in full within 72 hours. Your happiness is our business and we would love you to purchase from us again.

Quality Guarantee

How often have you looked forward to receiving something only to find it damaged or not working? This is why we operate a stringent quality control procedure to ensure you receive your furniture in tip top condition. Of course, we are only human and very occasionally one might slip the net but we always resolve the problem very quickly. Please take a moment to look at our testimonials.