Testimonials

Testimonials

Don't just take our word for it.....

Friendly

I wanted to drop you a message to say thank you so so so much. I absolutely love all of our furniture from you. As you know I was slightly nervous spending that much money but it was worth every penny. The headboard is magnificent as is everything else. Thank you so much for the excellent products and even better customer service..... I will be back.....
Mrs J Hardy,
Leeds

Just had the table delivered, extremely pleased with it and (the wife!!) I look forward to spending more money with you. I would also like to thank John the delivery man who went out of his way and kept me informed, really nice guy.
Mr I Lloyd,
Southampton

Courteous

The chair is beautiful, I am so pleased with it, I cannot tell you how wonderful it looks in my room. I felt I had to let you know that not only am I so pleased with my chair but I was so impressed with the service I have received from your company. Jason has to be the best telephone sales person I have ever dealt with. Not only could I understand him but he was genuinely pleasant, professional, and helpful, he is a great asset to your company. Your employee who delivered my chair was exactly the same, he was brilliant, he was exceptional at his job and he did not call me "luv" or "madam" once, which is very unusual.

Once again thank you for your exceptional service. I will definately recommend you to all and I wish you all a very Happy Xmas and Happy New Year.
Mrs E Osborne,
Swansea

Accomodating

Lucy Willow provided a superb personal service which enabled us to select stylish furniture which looks fabulous in our new bridal studio. We purchased a number of items which were held for us and then delivered to our door when we were ready to receive them - excellent products and Exceptional service!
Mr & Mrs S Brougham,
Limelight Occasions Ltd,
Huddersfield

Just a big thank you for getting my furniture to me on Sunday. It is fab and I love it. The chaps who delivered the furniture were helpful, professional and very hard working. It is always a pleasure dealing with a company who puts the customer first and ensures the business is done in a pleasant and professional manner. Many thanks.
Mrs E Burke,
Glasgow

Reliable

My experience with Lucy Willow was very smooth. The specific requirements for the project were efficiently met without any problem and delivery was made promptly on an agreed date. The staff were friendly and accomodating, providing a great service overall. I look forward to working on more projects in the future with Lucy Willow.
Ms Kalia,
Interior Designer

I took delivery for the bedside cabinets yesterday lunchtime. This now completes the bedroom furniture, and I must say the room looks amazing! I would like to express my thanks and gratitude to Louise (who helped me with my first order of the bed). Each of the three orders I placed have been despatched very quickly, at times that were really convenient for me, and by delivery guys who were always polite and courteous. I have recommended your company to friends, and hope this brings you new business.
Mrs S Mascarenhas,
London

I would like to thank you once again for my second piece of Lucy Willow furniture. For such a good price each item was perfect. I felt confident in the purchases with the excellent one to one with yourselves both before delivery and after. Well done Lucy Willow it's what we need these days - good service and quality pieces at affordable prices.
Mrs B Gooch,
Essex

Prompt

As advised, the chair was delivered on Friday 21st Sept. May I say my wife and I were impressed by the excellent service we have received from placing the order on Friday 14th Sept. to receiving the chair within the week. We would also like to express our thanks for your after sales service. Kind regards.
Mr & Mrs J Palmer,
Durham

I would like to say that the customer service that you provide is quick and very friendly. May I also thank you very much for replacing my chest of drawers without any question after 6 months of having purchased it. It's much better.
Thank you and kind regards,
Mrs P Kleczek,
Edinburgh

Knowledgeable

I had thought that buying through the internet, particularly large items such as furniture, was something I would never find myself doing. I can honestly say that my purchase from Lucy Willow has totally transformed my view point. It was so reassuring to hear a friendly and expertly knowledgable voice at the end of the phone. Had your employee not explained about the wardrobe I would probably still be trying to sort out the unforseen problem and to be able to receive all my furniture so quickly and on a day that suited me was the icing on the cake. Thank you, I recommend you to all.
Mrs P Wright,
West Malling

Professional

We found your company to be extremely helpful and prompt at dealing with our problem with the mirror. A pleasure to deal with and reassuring that there are still companies out there like yours in this day & age.
Mrs A Beiny,
Hertfordshire

Just a quick email to say a belated thank you for my beautiful headboard. I am very grateful for all the effort you went to in sorting out the mix up with the fabric. The customer service provided was extremely professional and I will pass on a good word wherever I can. Hope to be in touch again to be able to buy something equally as lovely!
Mrs L Debiase,
Kent