About Us

About Us

Operating from an Industrial Estate in Wigan, Lancashire, Lucy Willow Limited took on a combined retail and warehouse premises whilst maintaining a warehouse facility in a small village in the heart of Gloucestershire.

Our increasingly popular European furniture styles meant steady expansion without losing sight of our core values and principles of unparalleled level of service and customer satisfaction.

Frustrated with the lack of product care, customer communication and promptness shown by delivery companies, in October 2007 we embarked on providing our own delivery team. This has contributed significantly to providing a personal and experienced delivery service team that continues to receive positive feedback from our customers.

Strategic alliances with European furniture manufacturers, Indonesian and Far Eastern manufacturers mean this year will again see a period of expansion. As well as our new website, that endeavours to make the whole online shopping experience as easy and as clear as possible, we have also developed some exclusive ranges of children's furniture (www.littlelucywillow.co.uk) meaning that we can look forward to another exciting year ahead.

Our experienced and friendly customer service team will continue to answer your emails and phone calls promptly and professionally and ensure that you are kept fully informed of your purchase from order to delivery.

We do hope that you enjoy looking at our European furniture, Garden and Accessory collections and remember, from the moment you click 'buy' to the moment you open your door and say 'hi', we want your shopping experience with us to be as pleasurable and as hassle free as possible. Your happiness is our pleasure and we would love for you to shop with us again and recommend us to all your friends.

Happy Shopping.

Louise Thomas
Managing Director